Privacy Policy

Last updated: 7/10/2026

1. Introduction

Welcome to Victorious Scents ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you use our website, create an account, or purchase our extrait de parfum and related products, and summarises your privacy rights.

2. The data we collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity data: first name, last name, username or similar identifier.
• Contact data: billing address, delivery address, email address and telephone numbers.
• Transaction data: details about payments and products you have purchased from us (including extrait de parfum orders, vouchers, and digital fulfilment where applicable).
• Technical & usage data: IP address, browser type, and how you use our site (where collected via cookies or analytics you consent to).

3. How we use your data

We use personal data only where we have a lawful basis. Most often we use it to:

• Process and deliver your orders, including shipping, tracking, and customer support.
• Manage your account and our relationship with you (e.g. order history, refund requests).
• Send service messages (order updates) and, where you opt in, marketing or newsletters.
• Improve our website, products, and customer experience; detect fraud or abuse.

4. Payment & third parties

Card and other payments are processed by our payment partners (e.g. Yoco). We do not store your full card details on our own servers. Couriers and email providers may process data on our behalf only as needed to fulfil your order or communicate with you.

5. Data security

We put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access within our business is limited to those who need it to operate the store and support you.

6. Your rights

Depending on applicable law (including POPIA in South Africa), you may have rights to access, correct, delete, or object to certain processing of your personal data, and to lodge a complaint with a regulator.

7. Contact

For privacy questions or requests, please reach us via our Contact page so we can respond securely and tie your message to the right team.